Multi channel customer interaction center

Multi channel customer interaction center:

Increased competition, shifting customer loyalty, increased cost to serve and evolving regulations are reshaping the banking and financial services industry. Also, the emergence of multi-channels environment combined with rapid technological advancement and demographic changes are creating new fraud challenges. To overcome these challenges and to sustain in today’s dynamic market, analytics can play a key role.
Worldpag’s client-centric approach and deep domain expertise enable you to generate value through our customized analytics solutions.

We provide analytics solutions for all the segments of the banking and financial services industry, namely Retail and Commercial Banking, Capital Markets, Asset Management and Investment Banking. We can help you minimize risk and fraud, reduce costs, and optimize your customer experience.

Our Offerings:

Risk Analytics: Worldpag’s risk analytics services can help you develop and monitor risk scorecards such as Probability of Default, Loss Given Default and Exposure at Default, detect and predict potential defaults and losses, perform stress testing, model validation and ongoing model maintenance to meet CCAR and Basel provisions.

Portfolio Management and Analytics: Worldpag’s portfolio management and analytics services can help you mitigate your portfolio’s risk by identifying business critical risk drivers and determining early warning points to signal that risk and proactively plan on actions to mitigate it.

Fraud Analytics: Worldpag’s fraud analytics services include transactional fraud prediction by deploying rule based and advanced analytics techniques such as permutation and combination analysis, neural networks, classification and decision trees. We can also help you detect identity fraud at the time of customer acquisition.

Collection Analytics: Worldpag’s collection analytics services can help you reduce bad debt and improve cash flow. Our predictive analytics suites can accurately anticipate the customer’s payment behavior at different stages of delinquency.

Customer Analytics: Worldpag’s customer analytics services include analyzing structured, semi-structured and unstructured data to get a 360-degree view of your customers and understand their behavior, needs and preferences. Our customer analytics solutions can help you acquire new profitable customers, reduce churn and increase customer lifetime value. Read More…
We also provide Data Management, Reporting and Visualization services , Web Analytics andMulti-Channel Customer Interaction Center Analytics services to banking and financial services industry.